When will you ship the hair and How long is the shipping?
Usually maxglam will send out the hair within 24 hours. For items not in stock, we will contact you and let you know the processing time. Shipment is proceeded by DHL Express. North America 3-5 working days, South America t 4-7 days, Europe 3-5 working days, Australia 3-4 working days, Middle East 3-5 days, Africa 4-7 days.
Kindly note below:
P.O Box is not acceptable.
Make sure the shipping address is the same as the address you set in paypal account, otherwise it will take time to verify and sometimes cause shipment pending.
Please track your shipment and sign by yourself. Maxglam will not take responsibility for package lost which is delivered to the correct appointed address.
What kinds of payment do you accept?
Online order we accept paypal, Credit cards: VISA, MasterCard, American Express. Please make sure the shipping address is the same as the address you set in paypal account, otherwise it will take time to verify and sometimes cause shipment pending.
Western Union, Money Gram, Bank Transfer is also acceptable; please contact our Sales Representative for further information if you prefer these three methods.
How do I pay for my order?
For online order, please select the item you like and click BUY NOW and follow the steps to fulfill the payment.
Offline payment, please contact our Sales Representative and we help you with the payment.
Why did my payment fail?
If your payment for an order has failed, please check if the following situations happen:
Card security code failed
Please note that an incorrect card security code could cause payment failure.
Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.
If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit. Please also make sure you have used a Visa or MasterCard personal credit card to finish payment, because at present debit card or business card is unable to be supported.
Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.