Maxglam has been doing our best to make every customer have a nice shopping experience here. So if you have any problem with the service or product, please feel free to contact us.
30 days no reason return is available for unused items. Please ship back and we will arrange exchange or refund within 3 days after receiving the items. Shipping cost will be paid by Maxglam due to quality issue. For non-quality issue exchange, shipping cost back and forth should be paid by buyer. For non-quality issue return, shipping back cost should be paid by buyer. $20 will be deducted from the refund for the cost shipping to you. Note: When the package is shipped out to you and you decide not to take it, there will be $20 deduction from the hair cost due to the fact that we have to arrange another shipment or waiting for the return even after we ship the order out initially.
Maxglam also offers lifetime maintenance and repair service. But exchange or refund is not acceptable when the hair is used. We would also suggest you taking the hair to professional salon for coloring/bleaching/cutting if needed.