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Q&A
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What kinds of payment do you accept?-
Online order we accept paypal, Credit cards: VISA, MasterCard, American Express. Please make sure the shipping address is the same as the address you set in paypal account, otherwise it will take time to verify and sometimes cause shipment pending.
Western Union, Money Gram, Bank Transfer is also acceptable; please contact our Sales Representative for further information if you prefer these three methods.
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How can I get freeshipping?+
Order amount over $99 get DHL free shipping.
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When will you ship the hair and How long is the shipping?+
Usually maxglam will send out the hair within 24 hours. For items not in stock, we will contact you and let you know the processing time. Shipment is proceeded by DHL Express. North America 3-5 working days, South America t 4-7 days, Europe 3-5 working days, Australia 3-4 working days, Middle East 3-5 days, Africa 4-7 days.
Kindly note below:
P.O Box is not acceptable.
Make sure the shipping address is the same as the address you set in paypal account, otherwise it will take time to verify and sometimes cause shipment pending.
Please track your shipment and sign by yourself. Maxglam will not take responsibility for package lost which is delivered to the correct appointed address.
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What's your 30 days return policy?+
Maxglam has been doing our best to make every customer have a nice shopping experience here. So if you have any problem with the service or product, please feel free to contact us.
30 days no reason return is available for unused items. Please ship back and we will arrange exchange or refund within 3 days after receiving the items. Shipping cost will be paid by Maxglam due to quality issue. For non-quality issue exchange, shipping cost back and forth should be paid by buyer. For non-quality issue return, shipping back cost should be paid by buyer. $20 will be deducted from the refund for the cost shipping to you.
Note: When the package is shipped out to you and you decide not to take it, there will be $20 deduction from the hair cost due to the fact that we have to arrange another shipment or waiting for the return even after we ship the order out initially.
Maxglam also offers lifetime maintenance and repair service. But exchange or refund is not acceptable when the hair is used. We would also suggest you taking the hair to professional salon for coloring/bleaching/cutting if needed.
